Refund policy

Return and Refund Policy

Because fresh flowers are perishable, we're unable to accept returns. Under UK consumer law, the usual 14-day cancellation right doesn't apply to goods that deteriorate quickly.

If something isn't right
If your flowers arrive damaged, or noticeably different from what you ordered, please contact us within 24 hours of delivery with a photo of the bouquet. We'll arrange a replacement.

Cancellations and changes
You can cancel or change your order free of charge up to 24 hours before the delivery or collection date. Same-day orders can't be cancelled once preparation has started.

Failed deliveries
If we can't deliver because of an incorrect address or no one is available to receive the flowers, we'll contact you to rearrange. A redelivery charge may apply.

Substitutions
Our bouquets are made with the freshest seasonal flowers. Occasionally we may substitute a flower of equal or greater value while keeping the style and colours of your chosen design.